Q. HOW DO I PLACE AN ORDER?
A. There are FOUR easy ways:
1) Order Online: Our website is completely secure. We accept Visa, Mastercard, American Express, PayPal, and Google Checkout
2) By Mail: Pay by Check
Please include all pertinent information: The name(s) of the switchplate design you would like to order. Your name, ship-to address, (billing address of the credit card if different.) Please don't forget to include the expiration date and 3 digit security code on your credit card. (If shipping to CA, please add CA sales tax.) Please also include your phone number and email address so we may send an order confirmation.
Make checks payable and remit to:
HomePlates Worldwide LLC
17328 Ventura Blvd. #153
Encino, CA 91316
4) By Fax: 1 818 881 5719.
Please include all pertinent information: The name(s) of the switchplate design you would like to order. Your name, ship-to address, (billing address if different.) Please don't forget to include the expiration date and 3 digit security code on your credit card. (If shipping to CA, please add CA sales tax.) Please also include your phone number and email address so we may send an order confirmation.
3) By Phone: Call 1 800 314 8280
Q. HOW ARE YOUR ITEMS SHIPPED?
A. All orders are shipped via US Post Office.
USA SHIPPING CHARGES:
1 item: $3.00
2 - 4 items $4.00
5+ items: $4.95
SHIPPING CHARGES TO AUSTRALIA:
1 item: $6.95
2-4 items: $11.95
5+ items: $14.95
Q. WHAT ABOUT CUSTOM DESIGNS?
A. Consumers: HomePlates is no longer accepting custom orders.
B. Wholesale/Trade: If you are a store buyer, please contact HomePlates about custom work and creating a range for your store, catalogue, or online shop.
Q. HOW ARE THE SWITCHPLATES CREATED?
A. The images are printed directly onto the switchplates – no decoupage. Our unique process utilizes UV coated inks so the images will never scratch off or fade. The HomePlates Collection features artwork which is either licensed or an original design. HomePlates come packaged as the perfect gift. All designs are copyrighted and may not be reproduced without prior written concent.
Q. MAY I ORDER PLAIN WHITE OR WOODEN SWITCHPLATES?
A. No. We do not sell nor manufacture plain white, ceramic, metal, or wooden switchplates.
Q. WHAT IS YOUR REFUND & RETURN POLICY?
A. 100% Satisfaction is Guaranteed. You may return any item(s) for a full refund within seven working days. When returning switch covers, please ship them in their original packaging in a padded mailer so they arrive in the same condition in which they were sent. They must be resaleable in order to obtain a refund. Indicate your order number, name, address, phone, and email address (if available.) HomePlates will make a full product(s) refund (excluding the cost of shipping the item to you) providing that the goods are returned in a clean, re-saleable condition in the original packaging and received by us within seven working days of your receiving your order. You, the Customer, are responsible for any and all shipping charges to return the item(s) to us unless we shipped an incorrect or damaged item to you. You must return any goods using a Recorded Delivery service.
Q. I'M AN ARTIST/PHOTOGRAPHER, HOW DO I HAVE MY WORK CONSIDERED BY HOMEPLATES FOR LICENSING?
A. We welcome all enquiries from Artists and Photographers. If we like your work and it fits into our product line, we will contact you to discuss Licensing. Please contact us first with the type of art you have, and/or direct us to your website where we can view your artwork. Please DO NOT SEND OR EMAIL ANY ARTWORK. WE DO NOT CONSIDER UNSOLICITED ARTWORK OR PHOTOGRAPHY.
Q. WHAT IS YOUR PRIVACY POLICY?
A. Privacy Statement: Information collected from you will be used only for the purpose of sending information to you about our products or services, responding to your questions or comments, or as otherwise may be described at the point of collection (for example on a web form or sending information to your friends email that you provided). If you provide contact information, our staff may contact you to clarify your order, comment or question, to obtain or provide more detailed information to you, or, if you are an existing customer, to learn about your level of satisfaction with our services. Personal information that you provide will not be sold to third parties. Also, we will not share or disclose any personal information except as needed to provide you with the service you have expressly requested, including for purposes of shipping, billing and/or payment processing.