Q. HOW DO I PLACE AN ORDER?
A. There are 3 easy ways:
1) Order Online: our website is completely secure.
2) By Fax: 1 818 881 5719
Please include all pertinent information: The name(s) of the switchplate design, item number and size switchplate. Your name and ship-to address, (billing address if different.) Credit Card: Please don't forget to include the expiration date and 3 digit security code. Please also include your phone number and email address so we may send an order/shipping confirmation.
4) By Phone: Call 1 818 881 5709
Q. HOW ARE YOUR ITEMS SHIPPED & WHAT ARE THE CHARGES?
A. All orders are shipped via US Post Office with Tracking.
USA SHIPPING CHARGES:
1 item: $5.05
2 - 4 items: $5.95
5+ items: $6.95
Q. WHAT ABOUT CUSTOM DESIGNS?
A. Consumers: HomePlates is no longer accepting custom orders.
B. Wholesale/Trade: If you are a store buyer, please contact HomePlates about custom work and creating a range for your store, catalogue, or online shop.
Q. Where are your products made?
A. All of our products are proudly Made in the USA. We never outsource.
Q. WHAT IS YOUR REFUND & RETURN POLICY?
A. 100% Satisfaction is Guaranteed. You may return any item(s) for a full refund within (7) seven working days. When returning switch covers, please ship them in their original packaging in a padded mailer so they arrive in the same condition in which they were sent. They must be unused and resaleable in order to obtain a refund. Indicate your order number, name, address, phone, and email address. HomePlates will make a full product(s) refund (excluding the cost of shipping the item to you) providing that the goods are returned in a clean, re-saleable condition in the original packaging and received by us within (7) seven working days of your receiving your order. You, the Customer, are responsible for any and all shipping charges to return the item(s) to us unless we shipped an incorrect or damaged item to you. You must return any goods using a Recorded Delivery service. Custom orders are non-refundable.
Q. I'M AN ARTIST/PHOTOGRAPHER, HOW DO I HAVE MY WORK CONSIDERED BY HOMEPLATES FOR LICENSING?
A. We welcome all inquiries from Artists and Photographers. If we like your work and it fits into our product line, we will contact you to discuss Licensing. Please contact us first with the type of art you have, and/or direct us to your website where we can view your artwork. Please DO NOT SEND OR EMAIL ANY ARTWORK. WE DO NOT CONSIDER UNSOLICITED ARTWORK OR PHOTOGRAPHY.
A. Privacy Statement: Information collected from you will be used only for the purpose of sending information to you about our products or services, responding to your questions or comments, or as otherwise may be described at the point of collection (for example on a web form or sending information to your friends email that you provided). If you provide contact information, our staff may contact you to clarify your order, comment or question, to obtain or provide more detailed information to you, or, if you are an existing customer, to learn about your level of satisfaction with our services. Personal information that you provide will not be sold to third parties. Also, we will not share or disclose any personal information except as needed to provide you with the service you have expressly requested, including for purposes of shipping, billing and/or payment processing.